Support

Conversa for iPhone and iPad · requires iOS/iPadOS 26 or later

Conversa is in active development and not yet publicly available. This page describes the current build and will grow as the app does.

Looking for how something works, what it costs, or why there are no flashcards? That's all on the FAQ. This page is for when something is actually broken.

Common issues

• The mic button does nothing — check that Conversa has microphone permission in iOS Settings → Privacy & Security → Microphone. Also check nothing else is holding the mic, such as an active call or another recording app.
• The voice sounds robotic, like Siri — that's the on-device fallback voice, used when the app can't reach the speech service. It's almost always a connection problem; check your internet and the pt-PT voices (Raquel, Duarte, Fernanda) should return.
• What I say is transcribed wrong — background noise is the usual cause. Try a quieter room, hold the phone closer, or use headphones with a mic.
• A conversation has stopped responding — end it and start a new one; the transcript is saved, so nothing is lost. If it persists, force-quit and reopen the app.
• The tutor used a Brazilian word — that's a bug worth reporting, and the most useful one I get. Email me the exact sentence and it goes into the pt-PT lint.

Subscriptions and billing

Conversa Pro is billed by Apple through your App Store account, so changes happen there rather than here:

• Cancel — iOS Settings → your name → Subscriptions → Conversa → Cancel Subscription. Pro runs until the end of the period you've paid for, then the app drops back to the free daily allowance and keeps working.
• Restore a purchase on a new or reset device — open Settings inside Conversa and tap Restore Purchases. Your subscription is tied to your Apple ID, so there's no login to remember.
• Refunds are handled by Apple, at reportaproblem.apple.com.

Contact

For anything else, email peterjduffy@gmail.com — include what you tapped, what you expected, and what happened instead, and I'll get back to you. Conversa is built by one person, so you'll be talking to whoever can fix it.